Help and contact

You do not have to retype them. Go to Horses, tap the plus and choose from a file. Save your list as CSV; the app recognises semicolons, commas and tabs by itself. You see what is coming in and what is skipped before anything is added. Only a column with the name is required; owner, box, breed, sex, date of birth and notes are picked up if they are there.

Put your horses in first, then your clients, and then record the care you already know: the last worming, the farrier, the vaccinations. From that moment the app works out when each one is due again and warns you in time.

No. The app works with whatever is there. A horse without a date of birth or breed takes part just the same; you fill in the rest when you need it.

Go to More, Members and access, and create an invitation. You get a code to pass on. The yard code you pass on separately, in person or by phone; it is deliberately not in the invitation, because otherwise anyone intercepting the invitation could read everything. An invitation works once.

Yes. You can carry on working and signing off. As soon as there is a connection again the changes are exchanged. If two people work on different horses they both keep their work. If they edit the same horse at the same time, the last change is the one that stays.

What has to happen today: the work on the yard, who is rostered, which care is due and which invoices are late. It is meant to be the screen you open in the morning.

Tap it in Tasks or in the horse's record. When a reminder comes in you can sign off straight from the notification, without opening the app.

At seven in the morning, in the yard's own time zone, and they also appear on a paired Apple Watch. Under More, Reminders you can see exactly which ones are coming.

Then they are switched off for Steedshire. You turn them back on in your iPhone's Settings, under Steedshire, not in the app; the app is not allowed to do that for you.

Yes, under Planning. A lesson has a time, an arena and an instructor, and you sign clients up. If a lesson is full the next one goes on the waiting list and moves up by itself when someone cancels.

You roster those under Team and shifts. On Today you see who is in, with start time, end time and where they are.

Worming, vaccinations, the farrier, the dentist, physio, the vet and anything you add yourself. You record when it happened and the app works out when it is due again.

Yes. The default intervals are common practice, but you set them per horse and per type of care. What you choose is what stays.

Yes, per horse, with product, amount and the time of day. Under Feed you see what goes where for each round, so someone standing in knows exactly what to give.

Record a covering and Steedshire works out the whole pregnancy calendar: when the scans are due, the rhino vaccinations and the expected date. The intervals named are common practice with horses and not veterinary advice; always follow your own vet.

Yes. The record holds everything you have logged, and you can share it as a PDF, with the owner or the vet for instance.

Yes. You pick the client, put in what it is for and how much, and the app makes the invoice. The number runs on in its own series, so two invoices can never share a number.

As a PDF, through the iOS share sheet: WhatsApp, email, Files or print. Your client does not need the app to read it.

The VAT rate is set to 21 per cent by default and you can change it in your yard's details. The invoice shows the rate, the amount excluding VAT and the total separately.

You can void it. It then stops counting towards what is outstanding and stays in your records, because the number belongs to that document. Sending it is no longer possible; make a new invoice instead.

Yes, under Finances: what has come in, what is outstanding and what is late. You also record your expenses there, so you can see what the yard really costs.

Yes. A client's record shows their horses, their riders and their outstanding amount together.

Yard manager, instructor, employee and livery client. You pick the role when you invite someone, and it decides what they can see and do.

There is no limit on the number of people in your workspace. After the trial, though, only a device with its own subscription can add anything. Viewing and exporting keeps working for everyone.

Under Members and access you remove that person's device. After that the device can no longer fetch or send anything.

The key to your yard. Everything that travels between devices is encrypted with it. We do not keep it and cannot recover it, so write it down somewhere you will find it again.

Then a new device can no longer join. If the app is still on a device that works, the code can be read there under Sync. If there is no device left, what sits on the relay can no longer be opened; use your backup.

On your own yard's devices. If you work with more people the changes travel encrypted through our relay. We keep those parcels and pass them on, but we cannot open them.

No. The key exists only on your devices. Without it there is nothing to read, not for us either.

Go to More, Take your data, and make a backup. It holds everything on the device, including the log of who changed what and when. Keep it somewhere you will find it.

In that same screen you choose a backup. Note that the device then takes over that workspace, so whatever is on it at that moment is replaced.

Install the app on the new device and let it join with an invitation from your old one. It then pulls in the yard. If you no longer have the old device, use your backup.

You take everything with you. One button puts your whole yard in a file that can be read in elsewhere. You are not tied to anything, and you do not need us for it.

Small is 23 euros a month for up to ten horses, Yard 29 for up to thirty and Unlimited 45 with no ceiling. Every plan does everything; the only difference is how many horses fit. Paying yearly works out two months cheaper.

Three months, with no payment details. That is deliberately generous: worming and the farrier come round every six to eight weeks, and only once the app has warned you in time do you know what you are paying for.

Everything already there keeps working: viewing, updating, signing off and exporting. What stops is creating new things, until you pick a plan. Nothing disappears.

Go to More, Subscription and tap Restore at the top right. The app then asks your Apple Account again. If you are using a different Apple Account than the one you bought with, it will not find it.

Yes, at any time. Moving up takes effect straight away; moving down takes effect at the next period. Apple settles the difference.

In your Apple Account settings, under Subscriptions. That happens outside us, so we cannot do it for you. You keep access until the end of the paid period.

No. A subscription belongs to the Apple Account that bought it. If someone else wants to add things on their own device, they need their own subscription. Seeing along, signing off what is already there and exporting keeps working for everyone.

iPhone and iPad, from the App Store. On an iPad the list and the record sit side by side, so you see more at a glance.

Not yet. There is no web version either: your records live on your own devices, which is exactly why there is no login page.

Dutch. Its invoicing follows Dutch rules, so for a yard outside the Netherlands that is worth knowing.

Just email. There is a person behind that address, not a ticket system, and do write down what did not work.